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Distinctive theories, outspoken opinions, astute observations. At Start, we believe that continual research and collaborative thinking improve our critical approach and the brand experiences we design.

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Insights from the face of voice tech

Thriving in the direct-to-consumer era: 10 tips for multi-brand retailers

How going direct-to-consumer can build defining value for brands

London Tech Week’s three words for AI latecomers: evolve or die

How to avoid the generational iceberg

Why direct-to-consumer could mean independence day for manufacturers

10 steps to future proof retail

Learning to relearn

Finders, keepers

Finding the way with bilingual type design

Permanent or pop-up?

Is your customer experience magnetic?

Are you open to open banking?

Are you customer obsessed?

Influencer retail

Is this the end of the flagship?

Is banking at a turning point?

Designing for trust?